To succeed in an increasingly competitive business environment, insurers need to be nimble and innovative. Accenture can help by providing solutions that are widely recognized in the Insurance industry as Transformational Business Practices. Accenture Insurance Services helps clients optimize, standardize, automate and outsource insurance processes and the infrastructure that supports them.

  • Administrative support for new business, policy services, claims, and underwriting
  • Straight-through policy processing through standardization and automation
  • Low-cost operations that combine world-class processing and skills
  • Industry-proven practices and the latest technology
  • Fully integrated consulting, application outsourcing, and system integration capability

By ‘industrializing’ operations, insurers are reducing their costs, improving customer service, growing revenue, and attaining real differentiation. We invite you to contact us to learn more at


Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs over 92,000 people worldwide.

We bring deep industry experience, enhanced service offerings and next generation global delivery to serve the financial services industry. With a network of 15,000 professionals serving over 900 clients worldwide, we move businesses forward with leading services and best practices in banking, insurance, capital markets and investments.

We leverage Centers of Excellence in banking, insurance, capital markets, compliance & risk management, payments, wealth management, technology services and outsourcing to consistently deliver leading solutions. Our global Centers of Excellence capture industry insights, best practices and the latest trends in techniques, tools and technology to continually upgrade solutions, help service new and existing clients and provide visionary yet practical thought leadership. For more information please visit

CSC leads the industry in helping insurers achieve business results through the expert use of technology. With more than 30 years of experience, we draw upon a unique blend of industry knowledge, technology expertise and intellectual property to deliver flexible solutions that allow clients to achieve competitive differentiation and stay ahead of emerging financial services trends.

CSC provides the right mix of offerings to support clients’ unique business objectives. Our portfolio of assets includes the world’s largest collection of financial services application software, a full range of consulting, systems integration and outsourcing services, and an extended network of industry and technical partnerships.

CSC helps insurers reach their business goals by providing a single source for expertise and technology that address every facet of the insurance organization. Our comprehensive portfolio of function-rich software and integrated solutions is designed to help you improve processes and increase efficiencies, while decreasing expenses throughout the entire enterprise.


About Diamond Management & Technology Consultants

Diamond (NASDAQ: DTPI) is a management and technology consulting firm. Recognizing that information and technology shape market dynamics, Diamond’s small teams of experts work across functional and organizational boundaries to develop new strategies, improve operations, and deliver results. Since the greatest value in a strategy, and its highest risk, resides in its implementation, Diamond also provides proven execution capabilities. We deliver three critical elements to every project: fact-based objectivity, spirited collaboration, and sustainable results. To learn more visit


EMC Document Sciences is a market-leading global provider of customer communications management solutions. Our award-winning xPression® 3 software suite enables insurance organizations to automate the creation and delivery of well-designed, highly personalized communications — from customized proposals, policies and marketing collateral, to high-volume relationship statements and correspondence via print, email, Web, and SMS/MMS, in both real-time and high volume batch. More than 500 organizations worldwide, including over 60 FORTUNE Global 500 companies, use EMC Document Sciences solutions to reduce development costs by up to 90%, improve time-to-revenue by as much as 75%, and enhance the overall customer experience with highly effective 1:1 communications. Based in Carlsbad, California, with award-winning offshore services operations in Beijing, China and offices across the U.S. and in London, EMC Document Sciences also markets its products in Europe, Australia, Canada, New Zealand, Latin America, Asia and Africa. For more information about EMC Document Sciences call 888.4.DOC.SCI or visit


FICO™ (NYSE:FIC) is the leader in Decision Management, transforming business by making every decision count. FICO solutions for insurers increase profit by increasing precision in the numerous customer decisions you make every day. They combine predictive analytics and optimization with business-rules automation to provide sharper insights into customer risk and behavior, and help you move these insights rapidly into operational decision making.
More than 300 insurers worldwide have applied FICO solutions across multiple lines of business, including personal and commercial lines, life, health, annuities and pensions. They’re achieving performance gains such as:

  • 80% reduction in manual review of new business applications; 50% reduction for renewals
  • 50% reduction in quick process quote time
  • risk-based pricing tiers expansion from 6 to 24
  • 35% increase in volume of applications processed
  • healthcare payer savings of 11-38 cents per claim line across entire book of business

Learn more about how FICO can help your organization, visit:


For insurance companies to achieve their strategic goals and find new paths to profitability, they must undertake an effort that is far above the norm. Achieving this level of performance is what Genpact is all about.

By combining process expertise, information technology, and analytical capabilities with operational insight and industry experience, Genpact helps insurance companies go beyond improvement of discrete processes to improvement of business outcomes. Genpact has helped a:

  • Global insurance retirement services company reduce new business turnaround time for fixed annuities from 35 days to 60 minutes.
  • Leading life insurer free $83 million in capital by identifying the right investment classifications and other risk-based capital factors.
  • Global reinsurance company decrease unmatched cash from $650 million to $18 million and generate10% year-over-year productivity.

Genpact’s leadership in the globalization of services and technology and pioneering work in business process management are evidenced by:

  • Single largest pool of dedicated LEAN and Six Sigma experts in the industry
  • Largest global analytics organization
  • Operations in 12 countries, staff speak 25+ different languages
  • 37,000 employees and the lowest attrition rate in the industry
  • Management of over 3,000 processes across more than 175 clients, including 30+ in the global 500
  • Ranking among the top scoring companies in the world in Net Promoter Score

Genpact’s comprehensive business process management solutions for Life, Property and Casualty, and Health Insurance companies address product development, sales and marketing, new business and underwriting, policy administration, claims management, finance and accounting, information technology, and risk management. You can learn more at

HCL AXON, the SAP Services Division of HCL, is a business transformation consultancy that designs, implements, and supports solutions that address complex business issues faced by large organizations that have selected SAP as their strategic enterprise platform. HCL AXON is one of the world’s largest dedicated SAP partners. It has a strong team of more than 4,700 SAP consultants specializing in the delivery of sustained business improvement through technology-enabled transformation programs.

HCL AXON delivers transformational programs and solutions in verticals including high-tech and manufacturing, retail and consumer packaged goods, oil and gas, energy and utilities, travel, transportation and logistics, financial services, insurance, media and entertainment, aerospace and defense, telecommunications, life sciences and health care, automotive, professional services, and government. For more information, please visit our website at


HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $110.4 billion for the four fiscal quarters ended April 30, 2008. More information about HP (NYSE: HPQ) is available at

HP Exstream enterprise document automation software provides insurance organizations with a single platform for designing, maintaining, and delivering relevant and consistent policyholder and agent communications, regardless of document type, variable content or delivery channel. Using HP Exstream, insurers can create personalized documents, including correspondence, quotes, policies, declarations, renewals, EOBs, and more, for delivery through batch, real-time and interactive channels. With HP Exstream’s automated compliance support, enterprise approval workflow, component library for automatically replicating changes across all documents, and other capabilities, insurers reduce document and template inventory, development and production costs, and time-to-customer with critical communications. For more information, please visit

LexisNexis® Insurance Solutions group is the innovation and quality leader for comprehensive insurance information solutions, from customer acquisition and retention to claims resolution or adjudication. We work closely with you to deliver the information you need for clear decision-making that optimizes the business origination, claims and underwriting processes. Our tools and technology help you manage the inherent risk in the insurance industry to make your business more profitable.

Our insurance software solutions automate and streamline critical business processes throughout the entire policy lifecycle for commercial, personal and specialty lines. With complete solutions for policy administration, claims management, billing, management reporting, business intelligence, and compliance reporting, our solutions help our customers to reduce expenses, improve performance, gain insightful information about their business and position themselves for growth.

LexisNexis Insurance Solutions is unrivaled in its comprehensive end-to-end solutions, extensive industry experience and its commitment to setting the standards in insurance technology.

Microsoft’s Financial Services Group provides software that helps financial firms transform the customer, employee and operations experience so they can maximize opportunities for increased market share and profitability. Microsoft software helps empower people and IT staff within financial firms — and across key focus areas such as advisor platforms, channel renewal, insurance value chain, enterprise risk management and compliance, and payments. Through a combination of Microsoft- and partner-provided solutions, customers enable their employees to turn data into insight, transform ideas into action and turn change into opportunity. More information about Microsoft’s Financial Services Group can be found at

SAS can help ease the uncertainty facing the insurance industry and help your organization ensure long-term success.

We tackle insurers’ top issues head-on with proven, industry-specific solutions and a robust business analytics framework that enable you to:

  • Build innovative, analytic pricing models.
  • Forecast business trends accurately.
  • Grant all users simplified information access.
  • Respond quickly and thoroughly to regulatory and rating bureau demands.
  • Detect and prevent fraudulent activity.
  • Manage all aspects of risk effectively – operational, market and credit.
  • Determine customer lifetime value.
  • Predict attrition and cross-sell behaviors.
  • Monitor all these initiatives with best-in-class scorecards and dashboards.

Our focused business solutions and technologies deliver award-winning analytics, data integration and business intelligence. And with 33 years of insurance industry experience, SAS can empower your company to transform its data into profitable intelligence.

Visit to learn more.


Tata Consultancy Services is an IT services and business solutions organization who delivers real results to global businesses, while ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 140,000 of the world’s most highly trained IT consultants in 42 countries. TCS has over 30,000 person years of experience with over 90 active insurance clients with assets in Life and Property & Casualty Industries. The company generated consolidated revenues of US $6 billion for fiscal year ended 31 March 2008 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at


TeamQuest’s Capacity Management software solution enables insurance organizations to maximize their existing IT infrastructure, increase operating efficiencies, accurately provision for changing business needs, while mitigating risks. By combining performance data and business metrics, TeamQuest software enables insurance organizations to provide accurate, objective information as input to critical business decisions that include:

  • Effectively meeting service level agreements
  • “Just in time” hardware purchases
  • Predicting bottlenecks and key performance indicators
  • Executing server consolidation and virtualization projects with confidence
  • Significantly reducing present and future IT implementation costs
  • Aligning IT with business unit objectives
  • Avoiding costly downtime via proactive problem detection and root cause analysis

A Fortune 200 insurance company highly benefited from their partnership with TeamQuest by:

  • Saving $22 million in 24 months
  • Not purchasing new servers for 24 months while all projects moved forward
  • Re-introducing servers with new applications while still meeting service level agreements

TeamQuest’s mission is to help you objectively plan for and control your IT investments. Learn how we can help you at

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